Privacy Policy

1. Business Details

• Business Name: Vennela's Family Foods
• FSSAI License Number: 21224115000144
• Website: www.vennelasfamilyfoods.in
• Contact Email: vennelasfamilyfoods@gmail.com
• Phone: +91 96633 19897

We are a registered and licensed home food products business operating in India, compliant with the Food Safety and Standards Authority of India (FSSAI) guidelines.

2. Information We Collect

We collect personal information directly from you when you place an order on our website. The data collected includes:

• First Name
• Last Name
• Email Address
• Phone Number
• Full Address (including city, state, and pin code)

We do not collect sensitive personal information such as Aadhaar number, PAN, or financial data directly.

3. Purpose of Data Collection

We collect your data solely for the following purposes:

• To process and fulfill your orders.
• To arrange for the delivery of your purchases via our shipping partner (currently Indian Post).
• To contact you for order updates or queries.
• To ensure compliance with legal and regulatory requirements.
• For website performance analysis via Google Analytics (non-personally identifiable data).

We do not use your data for marketing, newsletters, or promotions without your explicit consent.

4. Data Sharing

We respect your privacy and do not sell or rent your personal information to any third party. However, your data is shared with:

• Payment Gateway: Razorpay — for processing your payments securely.
• Shipping Partner: Indian Post — to deliver your orders to the provided address.
• Analytics Provider: Google Analytics — to monitor website traffic and performance (non-identifiable data only).

We ensure that these partners handle your data with appropriate security measures.

5. Payment Security

We use Razorpay for all payments on our website. Razorpay is a PCI-DSS certified payment gateway, ensuring that your card details and payment information are handled with the highest security standards.

We do not store your payment information, including credit/debit card numbers or UPI IDs.

Additionally, our website is secured with SSL encryption, ensuring that any data exchanged between your browser and our website remains private and protected.

6. Cookies Policy

We currently do not use cookies or tracking technologies for advertising or user behavior profiling.

However, we use Google Analytics to help us understand how users interact with our website. This data is collected anonymously and does not identify you personally.

7. Data Accuracy & Corrections

If you notice any inaccuracies in the data you provided, especially in your shipping details, you may request a correction by:

• Calling us at +91 96633 19897
• Emailing us at vennelasfamilyfoods@gmail.com

We do not currently provide an option for complete data deletion since the data is necessary for transaction records and compliance purposes.

8. Data Protection & Security

We prioritize your data's security by implementing industry-standard measures, including:

• SSL encryption on our website
• Secure payment processing through Razorpay
• Controlled data sharing only with verified partners

We do not share your information with any individual or unauthorized organization beyond what is outlined above.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. Our website is intended for individuals legally capable of entering into contracts under Indian law.

10. Your Rights

While we do not currently support data deletion requests, customers have the right to:

• Request corrections to inaccurate or incomplete data.
• Contact us regarding concerns about their personal data or this Privacy Policy.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology.

All updates will be posted on this page with the revised effective date. We encourage customers to review this page periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of Karnataka, India.

13. Contact Us

For any queries, concerns, or requests related to your data or this Privacy Policy, please contact us:

• 📧 vennelasfamilyfoods@gmail.com
• 📞 +91 96633 19897
• 🌐 www.vennelasfamilyfoods.in