Refund Policy
Effective Date: 22th July 2025
Thank you for shopping with Vennela’s Family Foods. We take pride in delivering freshly prepared, homemade food products to our customers with the highest standards of care and hygiene.
Since our products are perishable, we have a strict no-return and no-exchange policy. However, under specific circumstances outlined below, you may be eligible for a refund.
1. Return Policy
We do not accept any returns on our products once they have been delivered.
Due to the nature of homemade food items, returns are not feasible as they compromise the quality, safety, and hygiene of the product.
Therefore, once a product is delivered, it is considered non-returnable and non-refundable under normal conditions such as:
- Change of mind
- Taste preferences
- Incorrect address provided
- Delay caused by recipient unavailability
2. Refund Eligibility
Refunds will be processed only under the following condition:
- If the customer has not received the product within the specified delivery timeline of 6-8 business days after the dispatch confirmation.
In such cases:
- The customer must contact us within 2 days after the delivery deadline has passed.
- The claim will be verified with our shipping partner.
3. Refund Request Process
If your order qualifies for a refund:
- Contact us via email at vennelasfamilyfoods@gmail.com or call us at +91 96633 19897.
- Provide us with your Order ID and other relevant details.
- In some cases, we may require additional proof or verification from the courier tracking system before initiating a refund.
4. Refund Method
Approved refunds will be processed to the original payment method used at the time of purchase.
The refund process will be initiated within 3-4 working days of approval.
Please note that the actual credit of the refunded amount to your bank or payment method may take additional time depending on your bank's processing time.
5. Non-refundable Conditions
Please be aware that no refunds will be provided under the following conditions:
- If the product is successfully delivered to the provided address.
- If the customer provided an incorrect or incomplete delivery address.
- If the customer failed to contact us within 2 days post-delivery deadline.
- If the customer requests a refund for reasons related to taste, preference, or change of mind.
6. Replacements
We currently do not offer replacements for any products.
7. Contact Us
For refund inquiries or assistance, you can contact us:
We are committed to ensuring customer satisfaction and will assist you promptly in case of genuine issues.
8. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.