Shipping Policy
Effective Date: 22th July 2025
Thank you for shopping with Vennela’s Family Foods. This Shipping Policy outlines the terms under which we process, dispatch, and deliver your orders, both within India and internationally.
By placing an order with us, you agree to the terms outlined below.
1. Shipping Coverage
We currently offer shipping to:
- All over India – covering cities, states, and even remote villages.
- International Destinations – worldwide delivery to most countries.
If your country or region is not serviceable, we will inform you during the ordering process.
2. Order Processing Time
All orders are prepared, packed, and dispatched within 2 working days from the date of order confirmation.
We take utmost care to maintain hygiene and quality during preparation and packaging.
3. Delivery Timeline
Within India:
Estimated delivery time is 4 to 6 business days after dispatch, depending on your location (city, state, or village).
International Deliveries:
Estimated delivery time is 10 to 15 business days. However, delivery time may vary depending on the destination country's customs and postal regulations.
Please note that weekends, public holidays, and unforeseen circumstances may affect delivery timelines.
4. Shipping Charges
Domestic Shipping (India):
- ₹50 for a single product.
- ₹90 for multiple products in a single order.
International Shipping:
Charges are based on the country, location, and weight of the order. Customers will be informed of the shipping charges before confirming the order.
5. Shipping Partner
All our orders are shipped via Indian Post, which allows us to reach both domestic and international customers efficiently.
6. Order Tracking
Currently, we do not provide tracking numbers to customers. However, customers may contact us for updates or concerns regarding their shipments.
7. Shipping Delays Disclaimer
While we strive to ensure timely deliveries, there may be situations beyond our control that could cause delays, including but not limited to:
- Weather conditions
- Operational delays with courier partners
- Customs clearance for international shipments
- Strikes or unforeseen disruptions
Vennela’s Family Foods is not liable for any delay caused by such external factors.
8. Damage During Transit
We pack all our products securely to minimize the risk of damage during shipping. However, once the order is dispatched and handed over to the courier partner, we are not responsible for any damage that occurs during transit.
9. Customer Support
For any queries or assistance regarding your order or shipping, you can contact us:
10. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be updated on this page with the latest effective date.