Terms & Conditions

1. Business Details

• Business Name: Vennela’s Family Foods
• Website: www.vennelasfamilyfoods.in
• FSSAI License Number: 21224115000144
• Nature of Business: Manufacturing and selling of homemade food products including pickles, powders, snacks, sweets, and more.

2. Eligibility to Purchase

There are no age restrictions to purchase products from our website. However, we expect users to provide accurate information while placing orders.

3. Pricing Policy

All prices displayed on our website are in Indian Rupees (INR) for Indian customers and applicable currency conversions for international customers.

Prices are subject to change at any time based on demand, market conditions, and raw material costs without prior notice.

Currently, we are not offering any discounts, promotions, or coupons.

4. Order Policy

Once an order is placed and confirmed, it is considered final and non-cancellable.

We do not accept returns or exchanges for any products due to the perishable nature of our items.

Please double-check your address, contact details, and product selection before confirming the order.

5. Payment Policy

All payments on our website are securely processed through Razorpay.

We accept a variety of payment options including:

• UPI
• Net Banking
• Credit/Debit Cards
• Wallet Payments

We do not store any payment information such as card details on our servers.

6. Shipping Policy

We offer shipping across India and also worldwide to various countries, cities, states, and villages.

Estimated delivery timelines:

• Within India: 3-8 business days depending on location.
• International: Varies based on destination country and customs; customers will be informed of estimated timelines.

Once dispatched, customers will receive a tracking number to monitor their order status.

7. Product Handling & Delivery

All products are packed with utmost care, hygiene, and proper sealing before dispatch.

Once the product is handed over to the courier service (such as Indian Post or other shipping partners), Vennela’s Family Foods is not liable for any damages that occur during transit or delivery delays caused by courier services or customs processes.

8. Refund & Replacement Policy

As our products are freshly made and perishable, we do not provide refunds or replacements for:

• Change of mind
• Incorrect address provided by the customer
• Delays due to courier or customs

In rare cases of receiving wrong or damaged items, customers must contact us within 24 hours of delivery with clear photo/video evidence for us to assess the issue.

9. Changes to Terms & Conditions

Vennela’s Family Foods reserves the right to:

• Modify these Terms & Conditions at any time.
• Changes will be updated on this page, and customers are encouraged to review them periodically.

Your continued use of our website and services after such updates constitutes your acceptance of the revised terms.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karnataka, India.

11. Contact Us

For any inquiries, assistance, or clarifications regarding these Terms, please contact:

• 📧 vennelasfamilyfoods@gmail.com
• 📞 +91 96633 19897
• 🌐 www.vennelasfamilyfoods.in